What this page answers

  • accessibility statement of the service
  • what accessibility statement covers
  • rules and conditions of use
  • data protection and privacy
  • obligations of buyers and sellers
  • how disputes are handled
  • how buyer protection works
  • when an order is refunded
  • how long delivery usually takes
  • how to check a seller rating
  • what a product review really tells you
  • returns and exchange rules
  • how to track an order
  • comparing two similar products
  • warranty on marketplace goods
  • what to do if a parcel arrives damaged
  • how shops get verified
  • how to register on the site
  • how to contact a seller
  • which payment methods are accepted